Frequently Asked Questions
What is the "Special Promotion Program" or SPP?
Ulternix Records has designed the Special Promotion Program to encourage the fans
of its artists to help the promotion of the artists and get free music downloads
instead.
In the Special Promotion Program, the members gather "Special Promotion Program
Points" by
>> Singing up
>> Inviting others to become familiar with Ulternix Records artists by
email (the points are gathered no matter the invitees join the program or not)
>> And also by registering the CDs you buy from those Ulternix Records
releases that are chosen to be a part of the program. We call such releases "SPP-Participant
Releases", each physical copy of which comes with a unique promotion program
identifier, located at the internal side of the front CD cover.
The invitations and CD registrations are being managed by a specially-designed web-based
system, available at
http://www.ulternix-records.com/Promo/
Later on, the members can use their gathered Special Promotion Program Points to
create permanent download tickets to download Special Promotion Program Releases
on their choice ABSOLUTELY FOR FREE. In other words, by each invitation
the members send or each CD they buy and register, Ulternix Records will discount
the price of all its products for the members, but with a currency of "Special
Promotion Program Points". Besides, some releases are ONLY presented to the
SPP members not others!
What are "Special Promotion
Program Points"?
"Special Promotion Program Points" or "SPP Points" are
the currency of Special Promotion Program's web-based system.
You gather SPP points by
>> Joining the Special Promotion Program
>> Inviting others to become familiar with Ulternix Records artists by
email (the points are gathered no matter the invitees join the program or not)
>> And also by registering the CDs you buy from those Ulternix Records
releases that are chosen to be a part of the program, i.e.
SPP-Participant Releases.
You can later "spend" your gathered points and convert them into permanent
download tickets to download Special Promotion Program Releases on your choice
ABSOLUTELY FOR FREE.
What are "SPP-Participant Releases"?
"SPP-Participant Releases" are those releases that have been chosen to
be a part of the "Special Promotion Program" via carrying "Special
Promotion Program ID" on each copy of their physical CD.
In other words, these releases are the ones which you can register their "Special
Promotion Program IDs" at
http://www.ulternix-records.com/promo/ and get some "Special Promotion
Program Points" instead.
What are "Special Promotion Program Releases"?
"Special Promotion Program Releases" are those releases which can be downloaded
by spending their required "Special Promotion Program Points" by the members
of the promotion program.
Some of these releases are NOT sold and are MERELY
given away to the members of the Special Promotion Program.
How can I increase
my Special Promotion Program Points?
There are three ways to increase your Special Promotion Program Points:
>> Inviting others to become familiar with Ulternix Records artists by
email (the points are gathered no matter the invitees join the program or not).
>> If you find it hard to invite your friends via our web-based system, you
can email them a Referral URL. If you use this method
for introducing Ulternix Records to others, you only earn Special Promotion Program
Points, if your invitees join the program. Clearly, if you don't use our system
to invite others, there's no other way to detect the effectiveness of the promotion
you're doing!
>> Registering the CDs you buy from those Ulternix Records releases that
are chosen to be a part of the program. We call such releases "SPP-Participant
Releases", each physical copy of which comes with a unique promotion
program identifier, located at the internal side of the front CD cover.
I am not able to send invitation emails to all my friends.
Is there another way to invite others and get Special Promotion Program Points?
Yes, you can email them your referral URL, which you
can find at
Referral URL Page but if you use this method of invitation, you only get
Special Promotion Program Points if they accept your invitation and sign up in the
program. Simply there's no other way we can detect the effectiveness of this
method of promotion by you.
Unlike this scheme, if you send invitation emails via our web-based system, you
will get the special promotion point no matter they join the program or not, however,
the email address you enter MUST be a real and correct one otherwise you will not
earn any points. If the invitation email is returned with an error, you will lose
the Special Promotion Program Points that you have earned by that invitation, even
if the error is detected after you have earned the points!
You can chose to include your email address or exclude it, if you don't want
your email address to be a part of the referral URLs.
Can I send the invitation emails
to any domain names?
As mentioned in the
terms and conditions, at any time, Ulternix may exclude or ban domain names
from the Special Promotion Program according to the policies and the effectiveness
of sending invitation emails to them. Usually, you get informed of what domains
you can send emails to at the invitation
page!
What is "SPP Members Dashboard"?
Special Promotion Program Dashboard is a web-based system which manages all the
activities of the Special Promotion Program members and provides them with functionality
to invite others, create referral URLs, register CDs and create download tickets.
Why are some of the invitations
omitted from the list of my invitations in SPP Members Dashboard? How is each invitation
email processed?
If the email address of the invitee can't be verified, the invitation will be
marked for deletion right away without any messages even though it might be
shown in the list of invitations before an attempt is made to send its email.
If an error occurs at the time of sending the email to a valid email address (e.g.
when the email address is valid but the email box is full), sending the email will
be retried for at most 5 times and after that if there's no luck to send the
email, the invitation will be marked for deletion.
Then the invitations will enter the processing queue.
Processing the invitations
might take some time (up to 24 hours!) and if at any time, a delivery error email is sent
or bounced back to
our system, the points that have been gathered and earned by the corresponding invitation
will be reduced from the inviter. Such invitations are marked for
deletion as well and they are not shown in the list of
invitations! And that's why the invitation points and consequently your
gathered SPP points are dynamic thru time and may change, if there's an
error with the email addresses you have entered.
The number of bounced or returned or rejected invitations are saved for
each member and later they could be referred to as a criterion to find
spam-producing users. Clearly, we don't want to produce spam!
The gathered SPP points of some of the invitations
I had sent, have been changed. What is the reason of that?
To realize the answer of this question, please refer to
invitation email processing method.
Can the status of releases and their relationship to the Special Promotion Program
change?
Yes. We may decide to take out a release from the Special Promotion Program so that
no more new download tickets can be created for it (previously-created tickets will
not be changed or disabled). In other words, we might start selling the releases
instead of presenting them for free at any time.
We may also bring non-Special Promotion Program releases into the program so that
the members of the program can download them for free.
These decisions are merely made by us according to the feedbacks and situations
that we will face.
Read the
complete terms and conditions of the Special Promotion Program for more
info.
How can I create my download tickets after gathering Special Promotion Program
Points?
If you have gathered enough Special Promotion Program Points to create the download
ticket of a SPP-Participant Release, you can log into the web-based Special Promotion
Program system and create your download tickets on your choice.
After the creation of the download tickets, the required SPP points of the selected
release will be reduced from your gathered SPP points and a permanent download ticket
will be created for you, by which you can download the release in ZIP format from
our servers.
The ZIP file includes 192kbps MP3 files and may contain the CD layouts
in JPG format.
Please note that the download tickets are permanent but there are dynamic download
limitations applied so that you can only download the releases for a limited number
of times in each period, e.g. 2 times during each month etc...
Can I use download managers to download
the releases?
The downloads from our servers can be resumed, however, it does not mean that
it's a good idea to use download managers. We don't recommend using them because
they usually try multi-part downloads by default and it results in multiple
download requests for the same file being sent to the server. Usually these
requests are served independently and might be considered as independent
downloads, resulting in limits being exceeded so using download managers is not
recommended.
I did not manage to download my
files but I receive the message that I have exceeded my download limit.
Why has it happened?
Our system is designed so that it registers your download at the
beginning of the download process so even if your download is not
completed because of any reason, it is assumed that it has been
completed. Please note that we had to design it so to avoid sharing the
download ticket URLs. If you have not managed to download your file and
the system says so, please contact
us to check the issue.
Is there any download limitation after the download ticket is created?
Yes, there is. To ensure that the accounts and hyperlinks are not shared by the
members, we have restricted the maximum number of downloads in each month. This
maximum number may be changed without notice. In fact Ulternix Records wants to
encourage fans to promote its artists not to "indirectly let them share the
releases".
Will the Special Promotion Program Points of the releases change in future?
Yes, they might but it does not affect your gathered SPP points. For example, we
might increase the SPP points of CD registrations for a special release at Christmas
time to encourage people to register them and get more points but after that time
the SPP points of the CD registrations may be returned to their normal value but
the SPP points of the members who have registered their copies of that album during
Christmas will not be changed!
The same thing might happen to the required SPP points of a Special Promotion Program.
For example the required SPP points of an album might be reduced in order
to help the members who have less SPP points download them in special times like
the Christmas or after a long time has passed since its release.
I have bought a CD but it does not
come with the Special Promotion Program ID. What should I do to get it in order
to be able to register it and earn Special Promotion Program Points?
First of all, we apologize for this inconvenience. We try our best to avoid this
situation but the final result is sometimes out of our control and during the production
of the CDs, some might be missed to carry the special promotion ID.
We simply make it up to you! If you have bought a CD which does not come with its
Special Promotion ID, send us a copy of your purchase invoice to
and we'll email you back your unique ID!
Please note that the scanned or electronic version of the invoice in standard formats
like PDF, JPG or GIF will be OK.
Can I share my download ticket
URLs?
One of the reasons we have designed this whole program is to prevent you from sharing
our productions. As we have mentioned in our
Copyright Protection Plea, we really need your help and support so we seriously
encourage you to save your time, precious bandwidth and 3rd party server resources
and instead of zipping, uploading and sharing our productions with your friends
on the Internet illegally, you do it legally by simply inviting them to our Special
Promotion Program and spend some time to help us!
Yes, we give you free music if you only and at least spend some time for us and
use your address book to help us promote our artists! It should be a fair bargain,
shouldn't it?
Many unwanted emails have been sent from Special Promotion
Program members to us. How can we stop them?
The Special Promotion Program has been designed so that each email address can only
be used once either for being invited or being used to sign up. However, the members
can re-send the invitation emails for at most 5 times to the addresses that have
not opted out yet. That's because some invitation emails might be missed or
considered as spam and the members might need to re-send the invitation emails more
than once but it does not mean that we help the generation of spam emails.
If you click on the Opt Out URL at the bottom of the invitation or promotional emails
and you choose to opt out, you will not receive any invitation or promotional emails
from Ulternix website any more.
In each invitation email, we include the details and the confirmed email address
of the inviter so if you want to report a special user for generating spam, use
our contact form and
include the email address of the supposedly-malicious user.
I opted out
of Ulternix promotional or invitation emails but I'm still receiving newsletter
emails. How can I stop it?
Unsubscribing from our newsletter and opting out of the reception of promotional/invitation
emails are different and their instructions and URLs are provided for you separately.
Consequently, if you choose to unsubscribe from our newsletter, you will not receive
any newsletters from us but still may receive promotional or invitation emails unless
you opt out and choose not to receive any promotional/invitation emails any more.
Instructions how unsubscribe from our SMS newsletter comes with the first SMS that
you receive on signup and also can be found at
our newsletter page.
I unsubscribed from Ulternix
email newsletter but I'm still receiving promotional or invitation emails. How
can I stop it?
Unsubscribing from our newsletter and opting out of the reception of promotional/invitation
emails are different and their instructions and URLs are provided for you separately.
Consequently, if you choose to unsubscribe from our newsletter, you will not receive
any newsletters from us but still may receive promotional or invitation emails unless
you opt out and choose not to receive any promotional/invitation emails any more.
Simply click on the opt-out URL provided at the end of the invitation or promotional
emails and you will be able to stop receiving such emails in future.
How can I unsubscribe from your SMS newsletter?
Instructions how to do this, can be found at
our newsletter page.